At ElectroConnect, we deliver 100% new and genuine products.
If your order has an issue, we’re here to help.
Please read the return and refund guidelines below.
1. Eligibility for Return
A return can be requested only if:
✔ Wrong Product Delivered
Model/variant/color is different from what you ordered.
✔ Damaged Product Delivered
If the item arrives physically damaged.
✔ Product Not Working Out of the Box
The device is dead on arrival (DOA) or not powering on.
Return requests must be raised within 7 days of delivery along with photos/videos of:
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Outer box
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Inner packaging
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Product
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IMEI/Serial Number (if applicable)
2. No Return in the Following Cases
We do not accept returns if:
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The item is used or activated
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Brand seal is broken by the customer
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Physical damage is reported after delivery
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Wrong order was placed by the customer
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Performance or heating issues as these are covered by brand warranty
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Product is intentionally tampered.
For mobile phones, laptops, wearables, and electronics — brand warranty applies.
3. Replacement Policy
If approved, the product will be replaced with the same model.
Replacements are subject to:
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Stock availability
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Successful verification of the returned item
If replacement is not available, a refund will be initiated.
4. Refund Process
Refunds are initiated only after:
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The product is received at our warehouse
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QC verification is completed
Refund will be processed to the original payment method within 5–7 working days.
5. Cancellation Policy
Orders can be cancelled before dispatch only.
Orders already shipped cannot be cancelled.
6. Brand Warranty
All products carry official manufacturer warranty.
Issues after activation should be handled directly at the brand’s authorized service center.
7. Return Pickup
Return pickup will be arranged by our courier partners wherever available.
In remote areas, you may be asked to self-ship the item.
8. Contact Us
For return, refund, or warranty queries:
care@electroconnect.in