ElectroConnect
Cancellation Policy
At ElectroConnect, we follow a clear and structured cancellation process. Please review the terms below before placing an order.
Before dispatch
Cancellation allowed · No charges · Refund within 7 business days
After dispatch
Cancellation not accepted · Refuse delivery to initiate return
1
Cancellation before dispatch
- Orders can be cancelled only before they are dispatched from our warehouse.
- No cancellation charges are applied.
- Refunds, where applicable, are initiated within 7 business days.
- Cancellation requests must be made through our support team before dispatch.
2
Cancellation after dispatch
- Orders cannot be cancelled once dispatched.
- Customers may refuse delivery at the time of arrival.
- Refused orders will be treated as a return once received back at our warehouse.
- Refunds will be processed only after product verification, as per the Return & Refund Policy.
3
Refund method
Prepaid orders
Refund to original payment method
Cash on delivery (COD)
UPI transfer
Bank transfer (NEFT / IMPS)
Refunds are initiated only after the returned product is received and verified at our warehouse.
4
Important conditions
Cancellation requests after dispatch are not accepted under any circumstances.
Refused deliveries are processed as returns only after the product is received and verified.
Refund timelines may vary depending on logistics and banking channels.
ElectroConnect reserves the right to decline cancellation requests that do not meet these conditions.
5
Contact us
- Trade name: ElectroConnect · Legal owner: Rahul Soni
- GSTIN: 06MDEPS7991B1ZZ
- Address:Building No. 39, Road Number 51, Near Suhani Collection, Sector 24, Gurugram, Haryana – 122002, India
Support phone
+91 9910203915
Email
care@electroconnect.in