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Warranty Policy

ElectroConnect
Warranty Policy
Warranty coverage depends on the specific product and the warranty details mentioned on the respective product listing page. Customers are advised to read the product page carefully before placing an order.
Manufacturer warranty
Serviced by the brand's authorised service network
Seller warranty
Supported directly by ElectroConnect
No warranty
As clearly stated on the product page
1
Warranty coverage
  • Products may include manufacturer warranty, seller warranty, or no warranty, depending on the item.
  • The applicable warranty period, if any, will be clearly mentioned on the product page.
  • For manufacturer warranty, service and support are subject to the respective brand's warranty terms and service network.
  • For seller warranty, support will be provided by ElectroConnect as per the terms in this policy.
2–3
What is covered & not covered
Covered
  • Manufacturing defects
  • Functional issues under normal usage
  • Hardware malfunctions not caused by external damage or misuse
Not covered
  • Physical, liquid, or burn damage
  • Misuse, negligence, or improper handling
  • Power fluctuation or unauthorised repair damage
  • Software, virus, or user-installed app issues
  • Normal wear and tear
  • Consumables & accessories (unless stated)
  • Damage during customer or unauthorised installation
4
Warranty claim process
1 Contact our support team via email or phone with your claim details.
2 Our team will review the request and guide you on the next steps.
3 In some cases, you may be asked to send the product to our service point or the brand's authorised service center for inspection.

Please have the following ready when contacting us:

Order ID Product name Issue details Images / videos of the issue
5
Inspection & approval

All warranty claims are subject to inspection. ElectroConnect reserves the right to reject a claim if:

  • The product is found to be physically damaged.
  • The product has been tampered with or opened by an unauthorised person.
  • Serial number or warranty stickers are missing or altered.
  • The issue is found to be outside the scope of warranty coverage.
6
Repair / replacement / resolution

If a warranty claim is approved, ElectroConnect may, at its sole discretion, offer one of the following:

Repair the product
Replace the product
Suitable resolution

A refund is not guaranteed under warranty cases unless specifically decided by ElectroConnect or required under applicable law.

7
Shipping for warranty claims
  • Customers may be required to ship the product for warranty inspection if pickup is not available at their location.
  • Any applicable courier charges will be communicated by the support team after reviewing the case.
  • ElectroConnect is not responsible for damage caused during transit if the product is not packed securely by the customer.
8
Important notes
  • Warranty period starts from the date of delivery unless otherwise stated on the product page.
  • The warranty is valid only for the original purchaser of the product.
  • Warranty terms may differ from product to product — the product page details will prevail in case of any difference.
  • ElectroConnect reserves the right to update this policy at any time without prior notice.
9
Contact for warranty support
Mon – Sat  ·  10:00 AM – 6:00 PM
  • Trade name: ElectroConnect  ·  Legal owner: Rahul Soni
  • GSTIN: 06MDEPS7991B1ZZ
  • Address: Building No. 39, Road Number 51,Near Suhani Collection, Sector 24, Gurugram, Haryana – 122002, India
Support phone
+91 9910203915
Email
care@electroconnect.in